Last Updated: 1/3/2025
This Shipping Policy ("Policy") outlines the terms and conditions related to the shipment and delivery of products purchased through [www.woomflo.co](https://www.woomflo.co) ("Website"). By placing an order, you agree to the terms set forth in this Policy.
1. GENERAL SHIPPING TERMS
- TDLP Conscious Alternatives Private Limited ("Company," "we," "our," or "us") processes and ships orders only within India currently, in special circumstance we ship internationally pertaining to private conversation.
- Orders are subject to product availability. If an item is out of stock, you will be notified, and appropriate measures will be taken, including offering an alternative product or refund.
- The estimated delivery time may vary based on location, shipping method, and external factors beyond our control.
2. ORDER PROCESSING
- Orders are typically processed within 2-5 business days, excluding weekends and public holidays.
- Processing time may be extended during peak seasons, sales events, or unforeseen circumstances.
- Customers will receive an order confirmation email upon successful order placement and a tracking number once the order is shipped.
3. SHIPPING CHARGES
- Shipping charges, if applicable, will be displayed at checkout before order confirmation.
- Free shipping may be available for orders above a specified value, subject to promotional offers and company discretion.
4. DELIVERY TIMEFRAME
- Standard delivery timelines range between 5-10 business days, depending on the delivery location.
- Remote areas may experience longer delivery times due to logistical constraints.
- Estimated delivery timelines are indicative and subject to change due to factors such as weather conditions, courier delays, or force majeure events.
5. SHIPPING PARTNERS
- We partner with reliable third-party logistics providers for delivery.
- The Company is not responsible for delays caused by courier partners or unforeseen circumstances beyond our control.
6. ORDER TRACKING
- Once shipped, customers will receive a tracking ID via email or SMS to monitor order status.
- Tracking updates may take 24-48 hours to reflect after dispatch.
- Customers must ensure that the provided contact details are accurate to receive tracking updates.
7. FAILED DELIVERY ATTEMPTS
- The courier partner will attempt delivery at the provided shipping address. If the delivery is unsuccessful after multiple attempts, the order may be returned to us.
- In such cases, re-shipping charges may apply, and refunds will be processed only for the product cost, excluding shipping fees- based on if and when the goods make it back to the office safely.
8. DAMAGED OR MISSING ITEMS
- If an order is received in a damaged condition or with missing items, customers must report the issue to hello@woomflo.co within 48 hours of delivery, along with supporting images.
- The Company reserves the right to investigate and verify claims before processing replacements or refunds.
9. ADDRESS MODIFICATIONS
- Customers are responsible for providing accurate shipping details. Address modifications after order confirmation may not be possible.
- If an incorrect address is provided and the package is undelivered, additional charges may apply for re-shipping, only after the goods return to our office.
10. FORCE MAJEURE
- The Company shall not be liable for any delay or failure in delivery due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, or supply chain disruptions.
11. CONTACT INFORMATION
For any shipping-related inquiries, customers may contact us at:
TDLP CONSCIOUS ALTERNATIVES PRIVATE LIMITED
Email: hello@woomflo.co
Mobile: +91-9035454303 or +91-9008976303
